30-day satisfaction guarantee - your purchase, your trust!

We want you as a customer to have the opportunity to test the products you buy from us extensively. That's why we offer you a 30-day satisfaction guarantee!

If you want to make use of the guarantee, please inform us as soon as possible - at the latest within 30 days of receiving the product. However, in order for us to accept your return in accordance with the satisfaction guarantee, certain criteria must be met.

For B2B customers:

✅ Returns possible for orders of up to three identical products.
✅ For larger orders, we recommend ordering and testing a sample first before purchasing larger quantities.

Return conditions:

📌 If the product has been tested more than necessary or damaged, we reserve the right to make a reduction in value of up to 100%.
📌 All accessories must be included in the return.
📌 Please pack the goods carefully - the original packaging offers the best protection.
📌 Do not put tape or stickers directly on the original packaging! Use an additional outer shipping box.

📩 Contact us at info@kanova.se for more information.
💰 Refunds or credits are usually made within 10 banking days after the return is approved.

IMPORTANT NOTE!!!

Our satisfaction guarantee only applies to the purchase of a single product.
➡️ This means: If you order multiple products in the same or different colors, the guarantee only applies to the first product used.

We want you to be completely satisfied with your KANOVA experience! Our guarantee is designed to ensure that you get the best possible result from our products.